| Concerns about Lawn Care Service
Insurance
Our trucks are fully insured.
Gates and Pets
If you lock your gate, it must have a combination lock for us to
service that area of your property. Our crews are very careful about
locking and closing gates, but we do not guarantee that a pet will not
escape from the yard. You accept our service with this provision. We
will not knock on the door to unlock gates or put away pets. Please
understand time is money in our business.
Damage
If we damage a sprinkler head or
valve cover, contact us within a week of the damage and we will repair
or replace it. If you have landscape lights in the lawn, which have
exposed wiring, please advise us up front.
Service Concern
If our work is not satisfactory we will
send the crew back the same day or the next day to redo it without an
additional charge.
Please call or email a brief request within 24 hours.
Rain
We try to finish our routes unless it is heavy rain all day, in
this case, we push the balance of the week's schedule forward 1 day,
utilizing Saturday to catch up for the week. This is a scheduled
service, and we rely on you to call to skip if you think it is too wet
to mow. If you skip the mow, we will try to reschedule if we are in that
area the following day. If not, it will be moved to the next week.
Changes of Mow Day or Service
If changes are to be made in either the mow day or the service, you must make them the day prior to your mow day
for them to take effect. We assign crews each morning at the beginning
of the work day based on requests made up to the end of office hours the
prior evening.
Skips
In some cases you may want to skip a mowing for some reason such
as back yard project, rain, etc... Please make us aware the day before
your scheduled service.
 Tom's Lawn Care
|
|
